Shipping policy
Shipping Policy - OzJapwear
Last Updated: 14 October 2026
Thank you for shopping with OzJapwear. We are committed to providing reliable shipping while setting clear expectations around processing, delivery, and responsibilities.
Please review this policy carefully before placing an order.
Shipping Origin & Carrier
📍 Dispatch Location:
Shop 1, 203 Canley Vale Rd
Canley Heights, NSW 2166 AU
🚚 Shipping Carrier:
Australia Post (AusPost)
Order Processing
- Orders are processed Monday to Friday (business days only)
- Orders placed before 12:00 PM (AEST) are typically processed the same business day
- Orders placed after 12:00 PM will be processed the next business day
- Orders placed on weekends or public holidays are processed the next business day
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Domestic Shipping (Australia)
Shipping costs are based on the total weight of your order and your delivery location. The exact cost is shown at checkout.
Standard Shipping
Estimated delivery: 2 to 8 business days
NSW & ACT:
- Up to 1 kg: $11.50 AUD
- 1 kg to 1.5 kg: $14.00 AUD
- 1.5 kg to 2 kg: $17.50 AUD
- 2 kg to 3 kg: $19.50 AUD
- Over 3 kg: $22.00 AUD
Queensland:
- Up to 1.5 kg: $17.50 AUD
- 1.5 kg to 2.5 kg: $25.00 AUD
- 2.5 kg to 3.5 kg: $34.50 AUD
- Over 3.5 kg: $40.00 AUD
VIC, SA, WA, TAS & NT:
- Up to 1 kg: $15.50 AUD
- 1 kg to 2 kg: $22.00 AUD
- 2 kg to 3 kg: $30.50 AUD
- Over 3 kg: $39.50 AUD
Express Shipping
Estimated delivery: 1 to 4 business days
NSW & ACT:
- Up to 1 kg: $15.00 AUD
- 1 kg to 2 kg: $17.50 AUD
- 2 kg to 3 kg: $24.50 AUD
- Over 3 kg: $37.00 AUD
Queensland:
- Up to 1 kg: $23.00 AUD
- 1 kg to 2 kg: $33.50 AUD
- 2 kg to 3 kg: $39.50 AUD
- Over 3 kg: $50.50 AUD
VIC, SA, WA, TAS & NT:
- Up to 1 kg: $25.50 AUD
- 1 kg to 2 kg: $29.50 AUD
- 2 kg to 3 kg: $32.00 AUD
- Over 3 kg: $63.50 AUD
📌 Delivery timeframes are estimates only and may be affected by factors outside our control, including carrier delays, public holidays, weather events, or peak periods.
Free shipping is only available through eligible promotional codes.
Pre-Orders & Limited Drops
OzJapwear offers pre-orders and limited edition releases.
- Pre-order and limited drop items may have extended dispatch times
- Estimated dispatch windows typically range between 2 to 6 weeks
- Dispatch timelines may vary depending on production and demand
Any stated dispatch timeframe is an estimate, not a guarantee.
Split Shipments
If your order contains both:
- In-stock items, and
- Pre-order or delayed items
👉 Your order may be split into multiple shipments at our discretion.
Additional shipping charges will not be applied for split shipments.
Order Tracking
Once dispatched, you will receive a tracking number via email.
Tracking updates are provided directly by Australia Post. Please allow time for tracking to activate after dispatch.
Before contacting customer support, we kindly ask that you check your tracking link first.
Authority to Leave (ATL)
By placing an order, you authorise Australia Post to leave your parcel in a safe place if no one is available at delivery, unless you select otherwise during checkout.
Once a parcel is marked as Delivered by Australia Post, responsibility transfers to the customer.
Lost or Missing Parcels
If Australia Post marks a parcel as Delivered but you believe it has not been received:
- We will assist by lodging an investigation with Australia Post
- Replacement or refund is not guaranteed and is subject to the carrier's investigation outcome
OzJapwear is not responsible for theft, loss, or damage after delivery has been confirmed.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate shipping address at checkout.
If a parcel is:
- Returned to us due to an incorrect address, or
- Not collected from a postal location
The customer will be required to pay for reshipment.
OzJapwear is not responsible for parcels lost due to incorrect address details.
Shipping Delays
Shipping delays caused by:
- Australia Post
- Customs
- Weather events
- Peak periods
- Events outside our control
do not constitute grounds for a refund.
International Shipping
🌍 OzJapwear ships to selected countries via Standard International shipping. Delivery takes 6 to 27 business days.
New Zealand:
- Up to 0.5 kg: $24.50 AUD
- 0.5 kg to 1 kg: $33.00 AUD
- 1 kg to 1.5 kg: $41.50 AUD
- 1.5 kg to 2 kg: $50.00 AUD
- 2 kg to 2.5 kg: $58.50 AUD
- Over 2.5 kg: $66.50 AUD
USA & Canada:
- Up to 0.5 kg: $34.00 AUD
- 0.5 kg to 1 kg: $49.50 AUD
- 1 kg to 1.5 kg: $65.50 AUD
- 1.5 kg to 2 kg: $81.00 AUD
- 2 kg to 2.5 kg: $96.50 AUD
- Over 2.5 kg: $112.00 AUD
Rest of World:
- Up to 0.5 kg: $40.50 AUD
- 0.5 kg to 1 kg: $57.00 AUD
- 1 kg to 1.5 kg: $73.00 AUD
- 1.5 kg to 2 kg: $89.00 AUD
- 2 kg to 2.5 kg: $105.50 AUD
- Over 2.5 kg: $130.00 AUD
If your country is not available at checkout, we are currently unable to ship there.
- Delivery times vary by destination and local postal services
- Customers are responsible for customs duties, import taxes, and fees
- We are not responsible for customs clearance delays
If an international parcel is refused or returned due to unpaid duties or taxes, the order is not eligible for a refund.
Contact Us
For urgent shipping-related enquiries, contact us at:
📧 support@ozjapwear.com
Please include your order number and tracking information in your email.