Privacy policy

Privacy Policy – OzJapwear

Last updated: February 1, 2026

OzJapwear operates this website and store, including all related content, features, tools, products, and services (the “Services”). The Services are hosted on Shopify.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, interact with us, or otherwise use our Services.

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect personal information that you voluntarily provide to us or that is automatically collected when you interact with our Services.

This may include:

  • Contact details: name, email address, phone number, billing and shipping address

  • Payment information: payment method details, transaction confirmations (payments are processed securely by third-party providers; we do not store full card details)

  • Account information: username, password, preferences, and settings (where accounts are created)

  • Order & transaction data: products viewed, added to cart, purchased, returned, or exchanged

  • Loyalty & rewards data: Matcha Points activity and rewards history (managed via Smile.io within Shopify)

  • Customer support communications: emails or messages sent to us

  • Device & usage data: IP address, browser type, device information, pages viewed, and interactions with our site

  • Marketing interactions: email opens, clicks, and preferences

2. How We Collect Personal Information

We collect personal information through:

  • Direct interactions (when you place an order, create an account, contact us, or subscribe to marketing)

  • Automatic technologies (cookies, pixels, and analytics tools)

  • Service providers (such as Shopify, Klaviyo, Smile.io, payment processors, shipping providers)

  • Advertising platforms (such as Meta and Google)

3. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders, payments, shipping, returns, and exchanges

  • Manage customer accounts and preferences

  • Operate our Matcha Points loyalty program

  • Provide customer support and respond to enquiries

  • Improve our website, products, and Services

  • Send marketing communications (email and SMS, opt-in only)

  • Display relevant ads and retargeting campaigns

  • Detect fraud, prevent misuse, and maintain platform security

  • Comply with legal and regulatory obligations

4. Marketing & Advertising

If you opt in, we may send marketing communications via email and SMS.

We also use advertising and analytics tools such as:

  • Meta (Facebook & Instagram) Pixel

  • Google Analytics

  • Google Ads

These tools may use cookies or similar technologies to show relevant ads and measure performance. You can opt out of marketing at any time using the unsubscribe links provided in our communications.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable site functionality

  • Analyse traffic and performance

  • Personalise content and ads

You can manage cookie preferences through your browser settings. Blocking cookies may affect site functionality.

6. Loyalty Program (Matcha Points)

Our loyalty program is managed through Smile.io, integrated within Shopify.

Smile.io processes loyalty-related data on our behalf to track points, rewards, and redemptions. This data is used solely to operate the loyalty program and is not sold.

7. How We Share Personal Information

We may share personal information with trusted third parties only where necessary to operate our business, including:

  • Shopify (store hosting and checkout)

  • Payment processors

  • Shipping and fulfilment providers

  • Email & SMS platforms (Klaviyo)

  • Loyalty platform (Smile.io)

  • Analytics and advertising partners (Meta, Google)

We do not sell personal information.

8. International Data Transfers

Your personal information may be processed outside Australia, including in countries where our service providers operate.

Where required, we rely on appropriate safeguards such as standard contractual clauses to protect your data.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide Services

  • Maintain records for legal and tax purposes

  • Resolve disputes and enforce policies

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of targeted advertising

  • Withdraw marketing consent

Requests related to Shopify-processed data can be made through the Shopify Privacy Portal. Other requests may be sent to us directly.

We do not discriminate against users for exercising privacy rights.

11. Children’s Privacy

OzJapwear is a general-audience brand. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided personal information, please contact us so it can be removed.

12. Security

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

14. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

📧 ozjapwearbusiness@gmail.com
📍 OzJapwear
1/46 Reeves Crescent
Bonnyrigg NSW 2177
Australia

For privacy requests related to Shopify data, you may also use the Shopify Privacy Portal.