Privacy policy
Privacy Policy - OzJapwear
Last updated: 14 October 2026
OzJapwear operates this website and store, including all related content, features, tools, products, and services (the "Services"). The Services are hosted on Shopify.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or stores, make a purchase, interact with us, or otherwise use our Services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Personal Information We Collect
We collect personal information that you voluntarily provide to us or that is automatically collected when you interact with our Services.
This may include:
- Contact details: name, email address, phone number, billing and shipping address
- Payment information: payment method details and transaction confirmations (payments are processed securely by third-party providers; we do not store full card details)
- Account information: username, password, preferences, and settings (where accounts are created)
- Order & transaction data: products viewed, added to cart, purchased, returned, or exchanged, including in-store and pop-up purchases
- Loyalty & rewards data: Matcha Points activity and rewards history (managed via Smile.io within Shopify)
- Customer support communications: emails or messages sent to us
- Device & usage data: IP address, browser type, device information, pages viewed, and interactions with our site
- Marketing interactions: email opens, clicks, and preferences
- In-store security: our physical stores and shopping centres may use CCTV for safety and loss prevention
2. How We Collect Personal Information
We collect personal information through:
- Direct interactions (when you place an order online or in store, create an account, contact us, or subscribe to marketing)
- Automatic technologies (cookies, pixels, and analytics tools)
- Service providers (such as Shopify, Klaviyo, Smile.io, payment processors, and shipping providers)
- Advertising platforms (such as Meta and Google)
3. How We Use Your Personal Information
We use your personal information to:
- Process and fulfil orders, payments, shipping, returns, and exchanges
- Manage customer accounts and preferences
- Operate our Matcha Points loyalty program
- Provide customer support and respond to enquiries
- Improve our website, products, and Services
- Send marketing communications (email and SMS, opt-in only)
- Display relevant ads and retargeting campaigns
- Detect fraud, prevent misuse, investigate chargebacks, and maintain platform security
- Comply with legal and regulatory obligations
4. Marketing & Advertising
If you opt in, we may send marketing communications via email and SMS in line with the Spam Act 2003 (Cth).
We also use advertising and analytics tools such as:
- Meta (Facebook & Instagram) Pixel
- Google Analytics
- Google Ads
These tools may use cookies or similar technologies to show relevant ads and measure performance. You can opt out of marketing at any time using the unsubscribe link in our emails or by replying STOP to SMS.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable site functionality
- Analyse traffic and performance
- Personalise content and ads
You can manage cookie preferences through your browser settings. Blocking cookies may affect site functionality.
6. Loyalty Program (Matcha Points)
Our loyalty program is managed through Smile.io, integrated within Shopify.
Smile.io processes loyalty-related data on our behalf to track points, rewards, and redemptions. This data is used solely to operate the loyalty program and is not sold.
7. How We Share Personal Information
We may share personal information with trusted third parties only where necessary to operate our business, including:
- Shopify (store hosting and checkout)
- Payment processors
- Shipping and fulfilment providers (including Australia Post)
- Email & SMS platforms (Klaviyo)
- Loyalty platform (Smile.io)
- Analytics and advertising partners (Meta, Google)
- Professional advisers, law enforcement, or regulators where required by law
We do not sell personal information.
8. Overseas Disclosure
Your personal information may be stored or processed outside Australia, including in the United States, Canada, and other countries where our service providers operate. We take reasonable steps to ensure these providers handle your information in line with Australian privacy standards.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders and provide Services
- Maintain records for legal and tax purposes (generally up to 7 years)
- Resolve disputes and enforce our policies
10. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate or out of date information
- Delete your data, where we are not required to keep it by law
- Opt out of targeted advertising
- Withdraw marketing consent
We will respond to requests within 30 days. We may need to verify your identity before acting on a request.
Requests related to Shopify-processed data can also be made through the Shopify Privacy Portal.
We do not discriminate against anyone for exercising their privacy rights.
11. Children's Privacy
OzJapwear is a general-audience brand. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided personal information, please contact us so it can be removed.
12. Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
13. Complaints
If you have a privacy complaint, please contact us first at support@ozjapwear.com. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
15. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
📧 support@ozjapwear.com
📍 OzJapwear
Shop 1, 203 Canley Vale Rd
Canley Heights NSW 2166
Australia
For privacy requests related to Shopify data, you may also use the Shopify Privacy Portal.