Frequently Asked Questions

Yes, we ship worldwide. Shipping costs are calculated at checkout based on your location and order weight. International customers are responsible for any customs duties, taxes, or import fees charged by their country.

All orders are shipped from Australia.

Shipping origin: Shop 1, 203 Canley Vale Rd, Canley Heights NSW 2166, Australia.

Processing time: orders are processed within 1 to 3 business days. Orders ship Monday to Friday, excluding public holidays.

Delivery time: delivery times vary depending on your location and carrier conditions.

Pre-orders and special sizes: pre-orders and made-to-order sizes, including 5XL to 7XL, require production time. Production may take up to 3 to 5 weeks before dispatch. Once dispatched, tracking details will be sent via email.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, holidays, or customs processing.

We process orders quickly to ensure fast dispatch.

Orders may be cancelled or changed within 12 hours of purchase. After 12 hours, all orders are considered final and cannot be modified or cancelled.

This applies to sale items, pre-orders, and limited releases.

We do not offer cash refunds for change of mind, incorrect size selection, or personal or financial circumstances.

In approved cases, store credit may be offered at our discretion, in line with our Refund and Exchange Policy.

Before sending any items back, you must contact us for approval.

Email: ozjapwearbusiness@gmail.com

Once approved, our support team will guide you through the return or exchange process. Returns sent without prior approval will not be accepted.

Purchases made at pop-up events or in person are final sale.

Cash refunds are not available for change of mind or personal circumstances. Store credit may be offered if the item is unworn, unused, in original condition with tags attached, and approved by our team after inspection.

Faulty items are handled in accordance with Australian Consumer Law.

If there is an issue with your order, please contact us within 48 hours of delivery. Include your order number, a brief description of the issue, and clear photos of the item or items.

Email: ozjapwearbusiness@gmail.com

If the issue is confirmed, we will arrange a replacement, repair, or refund as required under Australian Consumer Law.

Refunds are issued only for approved returns.

Once received and inspected, refunds are processed within 3 to 5 business days. Refunds are issued to the original payment method.

Please allow additional time for your bank or card provider to reflect the funds.

We accept Visa, Mastercard, American Express, PayPal and Afterpay.

At pop-ups and in person we accept cash, card and Afterpay.

No. Promotions are applied automatically at checkout, and the VIP free-shirt offer stacks with any monthly promo. No codes needed.

Shirts, hoodies & pants — the community picks 4 winners every month. 1st place shirts and hoodies go to full production. 2nd place shirts and 1st place pants become 1 of 100 drops, never restocked.

Losing designs return to the vault. They can re-enter future voting cycles, but there's no guarantee they'll ever win.

Subscribers get a genuine 48-hour window to pre-order winning designs before the public. Every hoodie pre-order comes with 1 free shirt, standard — no code needed.

Add your answer here: explain limited runs, and how they differ from 1 of 100 drops (capped at 100 pieces and never restocked).

No. VIP access is free for every email subscriber and gives you the 48-hour pre-order window. Matcha Points is our loyalty program: you earn points as you shop and move up 7 tiers. The two don't overlap, so you get the benefits of both.

Points are redeemed in the loyalty hub for rewards such as a free shipping coupon (1,250 pts), free unreleased shirts, pants and hoodies, and a 5-day trip to Japan (21,450 pts).

Your tier is based on your total spend: Rookie from $150, Otaku from $400, Sensei from $1,000, Shishō from $2,500, Densetsu from $5,000 and Kami from $10,000.

All orders are packed and shipped from our warehouse in Australia.

Processing time is 1 to 3 business days. Orders ship Monday to Friday only.

During holidays, major drops, or sales, processing times may be slightly longer due to increased order volume. We always aim to dispatch orders as quickly as possible.

Our support team is here to help.

Email: ozjapwearbusiness@gmail.com

Instagram: @OzJapwear

We aim to respond within 24 business hours. For shipping updates, please check your tracking link first. Tracking details are sent automatically once your order has been dispatched.