Contact

Got a question, idea, or just want to say hi? You’re in the right place.

We love hearing from our anime family, whether it’s about your order, an upcoming drop, feedback, or collaborations. Our support team is here to help and will always do their best to point you in the right direction.

How to Reach Us

📧 Email: ozjapwearbusiness@gmail.com
📞 Phone: 0450 015 100
📸 Instagram: @OzJapwear_au

Before Reaching Out (Important)

To help us assist you faster, please note:

• Order & shipping updates
  Tracking details are automatically sent to your email once your order is dispatched.
  Please check your tracking link first before contacting support.

• Returns, exchanges & cancellations
  All requests must align with our Refund & Exchange Policy and Cancellation Policy.
  Returns sent without prior approval will not be accepted.

• Response time
  Our team usually replies within 24 business hours (often sooner).
  During major drops, events, or holidays, response times may be slightly longer.

We’re Here to Help

Whether it’s feedback, questions, or collaboration ideas, we’re always listening and we’ll do everything we can to make sure your experience with OzJapwear is a great one.

Thanks for being part of the family.
We appreciate you more than you know.

OzJapwear Support Team