Shipping Policy
Thank you for choosing OzJapWear! We are committed to providing a seamless shopping experience, including efficient and reliable shipping services. Please review our shipping policy below for more information:
Shipping Address: We ship from our address at: 3/35 Derby St, Canley Heights.
Shipping Provider: We partner with Australia Post (Aus Post) as our trusted shipping provider to ensure the safe and timely delivery of your orders.
Shipping Methods and Timeframes: We offer two shipping options for domestic orders within Australia:
- Regular Shipping:
- Estimated Delivery Time: 2 to 8 business days from the date of payment.
- Shipping Cost: $10. Free shipping is available for orders over $100.
- Express Shipping:
- Estimated Delivery Time: 1 to 4 business days from the date of payment.
- Shipping Cost: $15. Free shipping is available for orders over $250.
Please note that the estimated delivery times are based on standard conditions and may vary depending on factors such as public holidays or unforeseen circumstances. We do our best to ensure timely delivery and provide tracking information for your convenience.
Order Processing: Once your order is placed and payment is successfully processed, our team will carefully pack and prepare your items for shipment. Orders are typically processed within 1 to 2 business days. You will receive a confirmation email with your order details and tracking information once your package is on its way.
International Shipping: At the moment, we only offer shipping within Australia. We are working towards expanding our reach and will update our policy once international shipping becomes available.
Order Tracking: We understand the importance of tracking your order. You will receive a tracking number via email once your package has been shipped. This allows you to monitor the progress of your delivery through the Australia Post tracking system.
Please ensure that the shipping address provided during checkout is accurate and complete. OzJapWear is not responsible for any delays or misdeliveries caused by incorrect address information provided by the customer.
For any inquiries or concerns regarding your order's shipping status, please feel free to reach out to our customer support team. We are here to assist you throughout the shipping process.
Thank you for choosing OzJapWear. We appreciate your support and look forward to providing you with an exceptional shopping experience.
