Japan Trip (5 Days)

Japan Trip (5 Days) — Full Terms & Reward Description

Redeemable exclusively with Matcha Points.
This reward is valid for one person only and includes a 5-day trip to Japan consisting of:

• Return economy-class flights (airline, flight times, and routing selected by OzJapwear)

• Hotel accommodation for 5 days / 4 nights (hotel star rating, area, and property selected by OzJapwear)

• Choice of destination city in Japan (final confirmation depends on availability at the time of booking)

Eligibility & Redemption Requirements

• The reward can only be redeemed using Matcha Points.

• The customer must provide a minimum of 4 months' notice before their desired travel month.
  This notice is required for us to secure flights, hotels, and pricing.

• Redemption is subject to travel availability, seasonal pricing, airline scheduling, and public holiday restrictions.

Booking Conditions (Very Important)To protect the integrity of this reward and ensure fairness for all customers, OzJapwear retains full control over all booking details, including but not limited to:Flights

• All flights are booked in economy class only.

• OzJapwear chooses the airline, flight times, layovers, and route based on availability and cost during the booking period.

• Customers may request preferred dates, but final dates and flight schedules are determined solely by OzJapwear.

• Upgrades, seat selections, baggage selections, and add-ons are not included and, if desired, must be paid by the customer directly with the airline.

Hotels

• The hotel star rating, room type, area, and specific property are selected by OzJapwear.

• Hotels will be clean, safe, and suitable for travelers, but luxury or premium properties are not included unless specifically stated.

• Any room upgrades, extra nights, meal plans, or additional services must be paid by the customer.

Restrictions & Limitations

• Once flights and hotels are booked and confirmed, no changes, cancellations, or refunds can be made for any reason.

• This reward cannot be transferred to another person.

• This reward cannot be exchanged for cash, store credit, or any other product.

• This reward cannot be purchased with money — it is redeemable only through the Matcha Points program.

• OzJapwear is not responsible for:

  • Visa requirements or fees

  • Travel insurance

  • Personal expenses, food, transport, or activities

  • Lost flights due to customer lateness

  • Changes caused by airlines, weather conditions, or government regulations

Customer Responsibilities

• Ensure your passport is valid for at least 6 months from the date of travel.

• Cover the cost of:

  • Transport to/from airports

  • Any meals, activities, or additional services

  • Any fees arising from missed flights, visa issues, late arrivals, or personal circumstances

• Provide accurate information needed for booking (full name, passport details, etc.).

OzJapwear Rights

To protect the fairness of the program and ensure consistency:

• OzJapwear may adjust travel dates, times, or hotel selection if circumstances require it.

• OzJapwear may decline redemption if a customer does not meet the minimum notice requirement or fails to provide required documents.

• OzJapwear may modify program terms at any time, but any trip already confirmed remains honored as booked.

Shipping Policy

Thank you for choosing OzJapWear! We are committed to providing a seamless shopping experience, including efficient and reliable shipping services. Please review our shipping policy below for more information:

Shipping Address: We ship from our address at: 3/35 Derby St, Canley Heights.

Shipping Provider: We partner with Australia Post (Aus Post) as our trusted shipping provider to ensure the safe and timely delivery of your orders.

Shipping Methods and Timeframes: We offer two shipping options for domestic orders within Australia:

1. Regular Shipping:

• Estimated Delivery Time: 2 to 8 business days from the date of payment.
• Shipping Cost: $10. Free shipping is available for orders over $100.

1. Express Shipping:

• Estimated Delivery Time: 1 to 4 business days from the date of payment.
• Shipping Cost: $15. Free shipping is available for orders over $250.

Please note that the estimated delivery times are based on standard conditions and may vary depending on factors such as public holidays or unforeseen circumstances. We do our best to ensure timely delivery and provide tracking information for your convenience.

Order Processing: Once your order is placed and payment is successfully processed, our team will carefully pack and prepare your items for shipment. Orders are typically processed within 1 to 2 business days. You will receive a confirmation email with your order details and tracking information once your package is on its way.

International Shipping: At the moment, we only offer shipping within Australia. We are working towards expanding our reach and will update our policy once international shipping becomes available.

Order Tracking: We understand the importance of tracking your order. You will receive a tracking number via email once your package has been shipped. This allows you to monitor the progress of your delivery through the Australia Post tracking system.

Please ensure that the shipping address provided during checkout is accurate and complete. OzJapWear is not responsible for any delays or misdeliveries caused by incorrect address information provided by the customer.

For any inquiries or concerns regarding your order's shipping status, please feel free to reach out to our customer support team. We are here to assist you throughout the shipping process.

Thank you for choosing OzJapWear. We appreciate your support and look forward to providing you with an exceptional shopping experience.